According to the event rules, Article 7 (CLICK HERE), you may cancel your registration under the following conditions:
A/ Using your cancellation insurance (= Be Ticketing insurance)
The organisation does not issue any refunds in the event of cancellation.
Only participants who have subscribed to this insurance may request a refund. Please note that refunds are made according to the terms and conditions defined by the insurer.
How does the Be Ticketing cancellation insurance work?
- This Be Ticketing cancellation insurance is valid only for individual races.
It is not available for team / relay events, as team composition can be modified at any time directly from your personal registration account. - This Be Ticketing cancellation insurance must be purchased at the time of online registration.
- If you subscribed to this insurance during registration, simply log in to your personal account or check the contract you received by email to access the refund request link and follow the insurer’s instructions.
Important information: This insurance is an external service. For any questions regarding cancellation insurance, please email:
beticketing@assur-connect.com
More information about cancellation conditions:
https://claimticketing.assur-connect.com/conditions
Please note: if you submit a refund request, your registration will be automatically cancelled and the insurer will handle your compensation.
Once the request is submitted, the organisers cannot track the progress of your refund and cannot reinstate your registration.
B/ Participants who did not subscribe to cancellation insurance
Anyone who did not subscribe to this cancellation insurance at the time of online registration will not be eligible for any refund in case of cancellation.
